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Frequently Asked Questions
Can I select more than two recurrent categories with my service?
Can I change to other categories in the future?
How can I inform RPM about changes to my recurrents?
What if I have a question or I don't understand the program?
What is a "T" Disc?
What do the numbers following the title and artist mean on the Jewelpack artwork?
Who can receive Top Hits U.S.A. service?
What if I receive a damaged CD?
What if I damage or break a CD during use?
Can I order back issues of weekly or recurrent CD's?
Can I order multiple copies of the Top Hits U.S.A. service?
What about music licensing?
How are the CD's shipped?
What if my order is never received?
What are the payment options?
Can I select more than two recurrent categories with my service?
Yes. Each additional recurrent is $22.00 each. (or $11.00 extra each month when added to your existing service rate). The extra charge is the same for weekly or monthly service. This extra charge is not subject to any discounts.
Can I change to other categories in the future?
Yes. It is important to keep in mind that some changes will result in a one-time extra charge of $22.00. This will happen if you change to a recurrent category that is on a different update schedule. For example if you change from a category that is updated on EVEN months to one that updates on ODD months, you would end up receiving an extra CD for one month. As a result, you would pay the extra charge of $22.00 to cover the cost of the extra CD. This would happen only once when you make the change. If you change to a category that updates on the same schedule, then no extra charge would apply.
Putting it another way
A change within the ODD MONTH group of RB, RD, RK & RR would result in no one-time charge.
A change within the EVEN MONTH group of RA, RC, RH & RL would result in no one-time charge.
A change from an even group to an odd group or vice versa would result in a one-time charge of $22.00 because you would receive an extra CD that month.
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How can I inform RPM about changes to my recurrents?
Use the response page on this site or one of the following methods;
- Send us a note with your next payment.
- Fax your request toll-free 888-RPM-0006.
- E-Mail to Contact Us
We ask that you do not telephone your changes as this can result in mistakes, busy signals and long wait times.
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What if I have a question or I don't understand the program?
You are always welcome to call our toll-free customer service line at 800-521-2537. You can also contact us by e-mail, fax or by using the response page on this site.
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What is a "T" Disc?
The T disc is the weekly hit update CD which is shipped either weekly or monthly based on the type of subscription you have selected. Each CD is identified by its' serial number. The "T" discs started with the serial number T100 in 1992. Every Top Hits U.S.A. service includes all weekly "T" discs. There is a CD issued for each of the 52 weeks per year.
The "T" disc contains 18 or 19 tracks divided into the following categories;
- Adult Contemporary
- Hot Top-40
- Country
- Bonus Track
The bonus track is an extra release which can be drawn from a variety of formats. The format will change each week. The bonus track is designed to offer exposure to a track which may find application in a variety of formats.
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What do the numbers following the title and artist mean on the Jewelpack artwork?
You might see an entry like this for each track on the Top Hits U.S.A. CD Jewelpack artwork:
02-[084] TOP HITS U.S.A. THEME (Radio Edit) RPM STAFF (420)-413/F/20-CO-A
Here is what it all means:
02 is the track as it appears on the CD
[084] Is the BPM or Beats Per Minute listed on the Jewelpack artwork ONLY. It's not on the CD itself. BPM is the tempo of the song. BPM data is also contained in the downloadable text file for Top Hits U.S.A. Music Library available on this site. Note that only the more recent releases have BPM data provided.
TOP HITS U.S.A. THEME is the title of the song
(Radio Edit) is the specific version of the song released to radio
RPM STAFF name of the artist
(420) is the total running time for the track from start to end including the fade.
413 is the EOM or end of message time. This is the time when you would start another track to create a polished blend of two tracks. This is also the time when the Ultrasonic-Q tone is placed on the CD. This tone is inaudible and can be used to automatically start the next program event for unattended broadcast operations.
F indicates that this track ends with a gradual Fade. If the track ended suddenly with no fade, it would be designated with a Cold ending or C.
17 indicates the intro time. There is 17 seconds of instrumental music before the singer(s) begins the first verse.
CO is an abbreviation for the record label the song is released on. (i.e. CO = Columbia)
A indicates that this track is licensed through the ASCAP organization. Other entries in this field are 'B' for BMI, 'S' for SESAC or 'N' for No Data Available.
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Who can receive Top Hits U.S.A. service?
Top Hits U.S.A. service is available only to the following clients;
- Radio, satellite and cable stations.
- Professional/Club DJ's
- Radio DJ's
- Radio syndication producers.
This service is not available to the general public. You must qualify before we can provide service.
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What if I receive a damaged CD?
Return it to RPM for a prompt free replacement.
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What if I damage or break a CD during use?
RPM will replace it free of charge if the CD is still available. This does not apply to damage caused by poor handling, fire, theft or any other casualty. RPM reserves the right to limit the number of replacements made for each client.
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Can I order back issues of weekly or recurrent CD's?
Yes. If you are an active RPM client, you can order back issues of any T or R disc subject to availability of the CD.
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Can I order multiple copies of the Top Hits U.S.A. service?
You can order a reasonable number of copies of the service. Check with a representative for details.
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What about music licensing?
RPM has entered into agreements with all record labels providing product for the Top Hits U.S.A. service. Our agreements authorize us to provide our services exclusively to Radio, Satellite and Cable stations as well as Radio and Professional/Club DJ's and certain other client categories.
As an authorized recipient of the service you must retain the CD's for your own use in connection with your professional activities. You are not permitted to provide the CD's to another party or to sell the CD's to anyone. You may not make copies of any of the music contained on the CD's. RPM is obligated under our agreements with the record labels to immediately terminate service to any recipient who is found to be in violation of any of these provisions.
Broadcast stations must be licensed with ASCAP, BMI & SESAC to broadcast the music and Dance Clubs must also have proper licensing in place to publicly perform the music.
Failure to observe these rules will result in immediate termination of service from RPM and may also result in severe criminal and civil penalties.
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How are the Top Hits U.S.A. CD's shipped?
RPM offers a variety of shipping options to our clients. Most shipments up to 13 CD's will be mailed 1st Class through the United States Postal Service. Any package over that amount will be shipped UPS Ground unless specific by the client. Priority Mail and Air deliveries are an option for a charge.
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What if my order is never received?
If a client doesn't receive a shipment within 7-10 days, we will resend the specific order using a traceable method of shipment (if not already used). Requests for lost shipments must be made within 60 days of the original shipping date. Any inquiry made after 60 days would require the recipient to re-purchase the shipment ordered.
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What are my payment options?
All purchases with RPM are on a pre-payment basis. All CD's must be paid for before they are shipped out. We offer three options to pay for Top Hits U.S.A.: Check, Money Order or automatic Credit Card billing (VISA, MasterCard or American Express).
Although we offer two options to receive Top Hits U.S.A. (weekly or monthly), we have one option for billing. Billing is done on the first day of each month, 30 days ahead of ship date. For example, January 1, we process the billing for February's shipment, February 1, we process the billing for March's shipment and so on.
Each client receives a mailed statement each month showing your account balance and account balance amount due (if necessary).
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